E-Government
Problemas al utilizar un sitio web o aplicación de las administraciones o servicios públicos, por motivos particulares, en los últimos 12 meses, por Comunidades y Ciudades Autónomas.
Unidades: Número de personas (16 a 74 años) y porcentajes horizontales.

,Total,Han tenido algún problema al utilizar la administración pública en los últimos 12 meses,Dificultad en el uso,Problemas técnicos al utilizar el sitio web,Problemas al utilizar la firma electrónica,Problemas de acceso con el Smartphone o Tablet,Otros problemas,
Usuarios de Internet en los últimos 12 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,29.207.048,56,3,35,7,38,24,4,21,6,11,8,
    Andalucía,5.008.943,60,3,35,6,41,9,22,5,21,9,10,6,
    Aragón,823.069,53,8,32,6,36,7,26,5,18,4,9,2,
    Asturias, Principado de,578.170,54,2,31,5,38,26,3,18,1,11,
    Balears, Illes,761.483,54,8,37,5,34,9,24,1,20,2,15,2,
    Canarias,1.452.901,60,37,5,44,6,25,21,7,12,9,
    Cantabria,330.405,55,6,37,5,34,23,4,16,9,11,3,
    Castilla y León,1.325.138,55,8,36,4,38,2,26,8,20,5,11,6,
    Castilla-La Mancha,1.183.754,60,38,7,43,5,27,2,20,4,11,3,
    Cataluña,5.018.916,53,8,35,1,34,3,22,4,22,3,13,3,
    Comunitat Valenciana,3.233.782,56,4,35,8,38,2,25,22,5,9,9,
    Extremadura,554.255,60,5,40,4,43,9,27,7,20,9,13,
    Galicia,1.522.783,62,9,45,43,28,3,22,8,15,3,
    Madrid, Comunidad de,4.479.860,50,9,31,6,33,5,23,4,22,4,11,9,
    Murcia, Región de,913.221,56,9,37,4,38,9,29,3,20,3,15,3,
    Navarra, Comunidad Foral de,409.392,62,8,41,9,38,9,26,3,21,9,12,3,
    País Vasco,1.316.547,55,34,8,35,7,26,1,21,8,7,5,
    Rioja, La,188.709,51,7,33,2,32,9,22,9,18,9,
    Ceuta,49.310,49,6,27,41,5,11,4,10,1,5,4,
    Melilla,56.409,42,25,4,24,7,14,6,19,1,13,1,
Usuarios de Internet en los últimos 3 meses que han utilizado una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,29.146.726,56,3,35,7,38,24,4,21,6,11,8,
    Andalucía,4.996.862,60,2,35,5,41,7,22,5,21,8,10,6,
    Aragón,821.972,53,8,32,5,36,6,26,4,18,4,9,2,
    Asturias, Principado de,577.256,54,1,31,4,37,9,26,2,18,1,11,
    Balears, Illes,759.009,54,8,37,6,34,8,24,2,20,3,15,3,
    Canarias,1.449.952,59,9,37,4,44,6,24,9,21,7,13,
    Cantabria,330.405,55,6,37,5,34,23,4,16,9,11,3,
    Castilla y León,1.323.831,55,8,36,4,38,2,26,9,20,5,11,6,
    Castilla-La Mancha,1.182.419,60,38,6,43,4,27,1,20,3,11,3,
    Cataluña,5.008.201,53,9,35,1,34,3,22,4,22,3,13,2,
    Comunitat Valenciana,3.229.407,56,5,35,8,38,2,25,22,5,9,9,
    Extremadura,551.254,60,6,40,4,44,1,27,8,21,13,1,
    Galicia,1.513.887,62,9,44,8,43,1,28,1,23,15,3,
    Madrid, Comunidad de,4.476.319,50,9,31,6,33,5,23,4,22,4,11,9,
    Murcia, Región de,908.179,57,1,37,6,39,1,29,3,20,4,15,4,
    Navarra, Comunidad Foral de,408.868,62,8,41,8,38,8,26,2,21,9,12,3,
    País Vasco,1.316.547,55,34,8,35,7,26,1,21,8,7,5,
    Rioja, La,186.640,51,4,32,8,32,5,22,3,18,1,9,1,
    Ceuta,49.310,49,6,27,41,5,11,4,10,1,5,4,
    Melilla,56.409,42,25,4,24,7,14,6,19,1,13,1,
Usuarios de Internet en los últimos 12 meses que han tenido algún problema al utilizar una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,16.444.214,100,63,5,67,5,43,4,38,4,20,9,
    Andalucía,3.019.385,100,59,1,69,4,37,3,36,3,17,5,
    Aragón,443.074,100,60,5,68,1,49,3,34,2,17,1,
    Asturias, Principado de,313.345,100,58,1,70,1,48,5,33,4,20,2,
    Balears, Illes,417.136,100,68,4,63,7,44,36,9,27,8,
    Canarias,871.134,100,62,5,74,5,41,8,36,2,21,6,
    Cantabria,183.794,100,67,4,61,1,42,30,4,20,3,
    Castilla y León,739.461,100,65,3,68,4,48,1,36,7,20,8,
    Castilla-La Mancha,710.238,100,64,5,72,5,45,4,34,18,8,
    Cataluña,2.701.872,100,65,2,63,6,41,6,41,5,24,7,
    Comunitat Valenciana,1.825.054,100,63,4,67,7,44,2,39,8,17,5,
    Extremadura,335.101,100,66,8,72,6,45,8,34,6,21,5,
    Galicia,957.730,100,71,5,68,4,45,36,3,24,4,
    Madrid, Comunidad de,2.279.975,100,62,1,65,8,46,44,23,4,
    Murcia, Región de,519.784,100,65,8,68,4,51,4,35,6,26,9,
    Navarra, Comunidad Foral de,257.246,100,66,7,61,9,41,9,34,8,19,5,
    País Vasco,724.234,100,63,3,64,9,47,4,39,6,13,7,
    Rioja, La,97.491,100,64,3,63,8,44,2,34,8,17,4,
    Ceuta,24.474,100,54,4,83,5,22,9,20,4,10,8,
    Melilla,23.688,100,60,5,58,9,34,9,45,6,31,3,
Usuarios de Internet en los últimos 3 meses que han tenido algún problema al utilizar una página web o apps de las AA.PP en los últimos 12 meses,
    Total nacional,16.406.607,100,63,4,67,5,43,4,38,4,20,9,
    Andalucía,3.007.304,100,59,69,3,37,4,36,3,17,6,
    Aragón,441.977,100,60,4,68,49,1,34,2,17,1,
    Asturias, Principado de,312.431,100,58,70,1,48,4,33,5,20,3,
    Balears, Illes,415.840,100,68,6,63,6,44,1,37,27,9,
    Canarias,868.737,100,62,4,74,4,41,6,36,3,21,6,
    Cantabria,183.794,100,67,4,61,1,42,30,4,20,3,
    Castilla y León,738.154,100,65,2,68,5,48,2,36,7,20,9,
    Castilla-La Mancha,708.903,100,64,4,72,4,45,3,33,9,18,9,
    Cataluña,2.698.305,100,65,2,63,7,41,6,41,4,24,6,
    Comunitat Valenciana,1.825.054,100,63,4,67,7,44,2,39,8,17,5,
    Extremadura,334.008,100,66,7,72,8,45,9,34,7,21,6,
    Galicia,951.684,100,71,3,68,6,44,7,36,5,24,3,
    Madrid, Comunidad de,2.276.434,100,62,2,65,9,46,1,44,1,23,3,
    Murcia, Región de,518.997,100,65,7,68,4,51,3,35,7,26,9,
    Navarra, Comunidad Foral de,256.721,100,66,6,61,8,41,7,34,9,19,6,
    País Vasco,724.234,100,63,3,64,9,47,4,39,6,13,7,
    Rioja, La,95.868,100,63,9,63,3,43,5,35,3,17,7,
    Ceuta,24.474,100,54,4,83,5,22,9,20,4,10,8,
    Melilla,23.688,100,60,5,58,9,34,9,45,6,31,3,
Notas:
Fuente: Instituto Nacional de Estadística