Personal contact or interaction with public administrations or services via a website or applications provided by these entities in the last 12 months by autonomous communities and cities and type of contact.

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  • Reference population

    Values that contain

    Total Persons Internet users in the last 12 months Internet users in the last 3 months Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months

    Selected:5

    Total:5
  • Autonomous City and Community

    Values that contain

    National Total 01 Andalucía 02 Aragón 03 Asturias, Principado de 04 Balears, Illes 05 Canarias 06 Cantabria 07 Castilla y León 08 Castilla - La Mancha 09 Cataluña 10 Comunitat Valenciana 11 Extremadura 12 Galicia 13 Madrid, Comunidad de 14 Murcia, Región de 15 Navarra, Comunidad Foral de 16 País Vasco 17 Rioja, La 18 Ceuta 19 Melilla

    Selected:1

    Total:20
  • Type of contact

    Values that contain

    Total Use of one or more websites or apps of public administration agencies Downloading or printing an official form Arranging an appointment or booking (of an activity, medical care, etc.) Online filing of tax returns in person Performing an interaction related to access to information Information: Access to stored personal data (pension, employment history, etc.) Information: Access to data bases or public records (cadastral records, company information, etc.) Information: Access to obtain information (services, loans, tax, etc.) Performing an interaction related to obtaining documents Documentation: request an official document or certificate (birth, residence, etc.) Documentation: applying for grants or rights (pension, unemployment benefit, etc.) Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.) Average of types of contact with public administration agencies

    Selected:1

    Total:14
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  • • 	Type of contact
      Reference population Autonomous City and Community	.	.	.
      	.	.	.
      	.	.	.

    • Decimals to show: By default 0 1
• Notes
  • 1) The questions of this block are addressed to Internet users in the last 12 months.
    2) Subtotals have been included according to the type of contact or interaction.
    3) Average of contact types: this is the average number of interactions made of a different type or for a different purpose (of the nine ones analysed).

• Source:National Statistics Institute