Concept selected: E-commerce (EC)

Definition

Transactions carried out via networks based on Internet protocols (TCP/IP) or on other telematic networks. The goods and services are hired through these networks, but the payment or delivery of the product may be performed off-line, through any other channel. Orders placed over the telephone, by fax or by written email are not considered e-commerce.

Source

ICT methodology concepts

Topic

• Domestic and foreign trade
• Information and communication technologies

Statistical operations (links to the Inventory of Statistical Operations)

• 30169 - Survey on the Use of Information and Communication Technologies and Electronic Commerce in Companies
• 30450 - Survey on Equipment and Use of Information and Communication Technologies in Households

Concepts associated

• CRM (Customer Relationship Management)
• Online shopping (e-commerce)